The person, or representative overseeing the aspects of a rental property is responsible to ensure the property is safe and secure for the tenants, and any issues get managed and dealt with in a prompt manner.
Things such as,
As a responsible tenancy manager, you should be approachable by your tenant for any issues that come up. Arranging a suitable and qualified contractor to carry out remedial works is essential. The tenant should be responded to promptly, with precise time scales. Depending on the severity of the issue will depend on how quick you will have to address the issue. For example, a broken cupboard isn't of the highest priority, however a property with no heating or hot water should be classed as urgent and addressed immediately.
It is advisable that you make visits to the property often, every three or six months, depending on the circumstances. Refer to the initial inventory and schedule of condition to use as a comparison to differentiate between the condition when the moved in, to now. Allow a reasonable amount of time to give the tenants prior notice before visiting, the acceptable standard is at least 24 hours.
Collecting the rent shouldn't be a difficult feat if clear communication of expectations has been discussed already. Keeping it consistent, for example the 1st of every month, helps keep a straightforward understanding between all parties involved.
Encourage a standing order to be set up so that there is continuity moving forwards, it also helps keep track of any missing payments, and makes chasing late payments easier.
Conducting market research come renewal time could value you greatly. If increasing rent, ensure you are making increases in line with the agreed contract and with current legislation. In your opinion If you're overcharging, you could leave it as it is if the tenant doesn't express concerns on the matter.
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